Frequently Asked Questions

Orders

How do I place an order?

Simply browse our products, add what you want to your cart, and proceed to checkout. Once payment is confirmed, we’ll begin processing your order.

Will I receive an order confirmation?

Yes. After placing your order, you’ll receive an email confirmation with your order details.

Can I change or cancel my order?

If your order has not yet been processed or shipped, we may still be able to assist. Contact us as soon as possible.

Shipping & Delivery

Where do you deliver?

We currently deliver throughout South Africa.

How long does delivery take?

Delivery times usually range between 2–7 business days depending on your location and the courier network.

How can I track my order?

Once your order has been shipped, you’ll receive tracking information via email or SMS.

Do you offer free shipping?

Free shipping may be available on selected products or order values during promotions.

Payments

What payment methods do you accept?

We accept secure online payments through trusted payment providers. Available payment methods may include:

• Credit & debit cards
• EFT
• Instant EFT
• Mobile payment options

Is my payment information secure?

Yes. Payments are processed through secure encrypted payment gateways. We do not store your card details.

Returns & Refunds

Can I return a product?

Yes. If a product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

What items cannot be returned?

Products that have been used, damaged by misuse, or are missing original packaging may not qualify for returns.

How long do refunds take?

Approved refunds are typically processed within a few business days depending on your bank or payment provider.

Products

Are your products in stock?

We do our best to keep stock levels updated, but availability may change quickly.

Will products look exactly like the photos?

We aim to display products as accurately as possible, but slight variations may occur depending on suppliers, lighting, or screen settings.

Do your products include warranties?

Certain products may include supplier or manufacturer warranties where applicable.

Support

How do I contact LekkaStuff?

You can contact us through the contact form on our website or by email contact@lekkastuff.co.za.

What are your support hours?

We aim to respond to all enquiries as quickly as possible during normal business hours.

Still Need Help?

If you can’t find the answer you’re looking for, feel free to contact us and we’ll gladly assist.

LekkaStuff – stuff you didn’t know you needed.